taxi booking and despatchBlog

Thinking about recruiting a new Operator to cope with demand?

Have you considered IVR?

IVR (Interactive Voice Response) is a powerful voice recognition solution that can automate up to 50% of telephone bookings.

At a fraction of the cost of hiring a member of staff, you can have a full-time virtual Operator booking jobs into your cPAQ solution around the clock!

IVRCustomer A:
Number of Cars: 300
Weekly Job Count: 40,000
IVR Bookings: 32%

Due to the IVR solution's effectiveness, this customer is now planning a recruitment drive to hire new drivers due to the demand. The Cordic cPAQ solution has been in for less than one month!

IVR Benefits:

  • Supports mobile telephone numbers as well as landlines
  • Multi-Address Pickup support
  • No Pre-Registration required
  • Nuisance callers can be blocked
  • Option to enable or disable IVR on individual numbers
  • Advanced booking facilities
  • Quick Hotel / Restaurant (room/table number) booking facilities
  • Supports Supermarket phones with no keypads
  • Remote management statistics via phone
  • Automatic ETA information given at time of booking
  • Automatic job status information given on all bookings
  • Daily message can be changed easily
  • 24x7x365 convenient booking with no sick or holidays
  • Highly configurable to your needs & those of your customers

If you'd like to learn more about IVR, for a demonstration and visit to a live IVR site contact Cordic Sales on 01954 233233 or email sales@cordic.com