For the Driver
Drivers love a system which can be used with a minimum of training, which has a large easy-to-read screen and buttons they can press while they're driving without breaking the law. A system which gives them clear instructions for each job and which shows them where the current work is to be found.
Drivers also appreciate a system which is fair to everyone, gives them an easy way of requesting a "Follow-on-Job" and allows them to "Bid" for work.
Voice Guided Navigator
Drivers have the benefit of cPAQ's built-in navigation; which includes live maps and turn-by-turn voice instructions. At any point, the driver can simply press the "Nav" button to switch to the navigation screen and get directions to the exact pick-up location. The navigator doesn't just direct the driver to the right street or postcode - it will take them straight to the passenger's front door. When the passenger is on board, the Driver can press "Nav" again and this time he will be directed straight to the drop-off location. cPAQ also warns the driver when approaching a speed camera.
With a couple of taps on the screen, the Driver can send a message to the office. The Operator is then alerted to read the message and take action. These messages could be to tell the control centre about a problem with the job - for example "No Show" - or they could be general messages like "Vehicle broken down". You can set up whatever messages you like, and change them whenever you need. Operators can also send messages to drivers. These can be simple "pop-up" information messages, or messages which ask the Driver a question - the Driver can just tap the answer which he wants to send back.
The system automatically reserves a "Follow-on-Job" for the driver so that when they have cleared their current job their next job is despatched automatically to them to reduce the risk of them driving back empty.
The cPAQ solution allows a driver to enter a "Going Home" time; the system will then only offer the driver jobs that they can do and still get home by their "Going Home" time. A job won't be offered that takes the driver too far away.
Auto-Bid is a feature which allows a driver to automatically bid for work within a certain radius. The driver can set a maximum radius that they are prepared to travel for their next job. This can effectively help to reduce or remove completely back-up
queues within certain Zones or Plots.
cPAQ supports ride sharing; using its intelligent despatch engine cPAQ automatically calculates the optimum pick-up and/or drop-off order of passengers and can automatically course-correct during the journey should a pick up or drop off be added or removed.
Closest-Cab Auto Despatch
One of the most powerful features within cPAQ is the ability to allocate the closest vehicle/driver to the customer’s pick-up location. cPAQ automatically chooses the optimum route to the pick up point and drop off destinations using GPS; this reduces the amount of dead mileage (the unpaid miles), fuel costs, CO2 emissions and wear and tear on a firm’s fleet. You can read more about the benefits of Closest-Cab Despatch here.
In-Car payment Options
Drivers are able to accept card payments using their Android Smartphone device which securely captures the credit card details and signature, it then authorises or declines payment. With more people using credit or debit cards for everyday purchases and carrying less cash, this is becoming a safer and more appealing method of payment for the passenger and the driver. For more information on Credit Card payments please click here.
Drivers feel more secure when they can call for help quickly if they are attacked or involved in an accident . When a driver presses the Emergency button on his Android Smartphone device, a message is sent to the office which causes several things to happen; an emergency event is displayed, an audible alarm sounds at every operator's PC, and the cPAQ software starts tracking the position of the vehicle on a map. Then the operator can send a message to all the other drivers telling them what's happening and where the emergency is taking place along with informing the police. There is also a foot-operated emergency button which can be located out of sight of passengers and acts in the same way as the on-screen emergency button.
"Initially the drivers had many insecurities about the change from radio to computer but after the XDA’s were issued they adapted very quickly and their fears were laid to rest" - Charlton Cars
Summary Driver Benefits:
- Reduced dead mileage
- Reduced fuel costs
- Accept cash, card or account payments using the Android Smartphone device
- Maximises earning Potential
- Safety features