Customer Installations and Support
We pride ourselves on delivering world-class technical support, our team of highly trained individuals provide system support to our customers via telephone, email and remote support and if required will fix the issue on-site or escalate if necessary.
Our installations and technical support team work closely with customers from day one, project managing their solution installation to ensure a smooth switch to Cordic.
Installations
These steps are followed to ensure a stress-free customer go live day:
- System Setup in Cordic HQ
- Training at Cordic HQ - see also Customer Training
- System Installation
- Post Installation Debrief
- On-Site Telephonist Training
- Go Live
- Post Go Live Debrief
- Billing Training
Customers have a dedicated project manager during this process whom acts as a single point of call to help assist with any questions that may arise during this time.
"The installation of Cordic has had a tremendous impact on our company and the team at Cordic made the changeover so smooth. Every member of staff adapted easily and were glad to see the back of paper dockets and the noisy radio" - Charlton Cars
Customer Support
We understand how important it is to keep your system running efficiently at all times, so for your peace of mind we have a dedicated and knowledgeable team who can help you to fix any fault quickly with the minimum of disruption to your business. All our engineers have direct remote access to your system 24 hours a day, 365 days per year to quickly diagnose and resolve any fault.
"Cordic is a breath of fresh air to any one in the taxi trade. Whether you’re new to data or you’ve used others, you need to check out Cordic"
Live Remote Monitoring
Cordic automatically monitors your system at all times and automatically notifies our engineers when an issue needs attention before you even notice there is a problem.
On-Air Upgrade
In addition to technical assistance, our support package also includes regular free cPAQ software upgrades. This means that you are always using the most up-to-date software with the latest features to help keep you steps ahead of the competition. New software gets loaded on-air to your drivers' units with no distruption to their daily activities.
"The team that arrived at our premises to install the systems stayed until our system was up and running and tuned to our level of service. That was one thing that particularly struck me about this product - the breadth of its options and customisation"
To find out how Cordic can help your business advance using our leading-edge technology contact us today: sales@cordic.com or call us on 01954 233233
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