taxi despatchWarley Cars, Smethwick

Company Profile
Name Warley Cars Warley Cars
Address 272 Londonderry Lane,
Smethwick, B67 7EW
Telephone 0121 5557654
About Warley Cars is a private hire company which covers the area of Sandwell near Birmingham. In business for over 15 years, Warley Cars is a family run business and provides a reliable, prompt service to the local community.

Have you considered IVR?  It's a 'godsend' for Warley Cars

Warley Cars have grown their fleet from 3 to 36 cars since the company started out fifteen years ago. Their success is down to plenty of hard work and the clever use of Cordic's Data Despatch System.

From radios to despatch

After 13 years using radios, Darren Lunn (owner) decided to switch to a computerised despatch system for three reasons;

  • Lack of radio coverage
  • Reduce noise on the office and cars
  • Create a fair business for drivers, operators and customers.
  • Darren chose the following options in Cordic's portfolio: cPAQ booking & despatch software, 24/7 support,
  • Accounts & Reports packages, Ringback and Intelligent Voice Response (IVR).

IVR - not just for large fleets.

One of the secrets to Warley Cars' success is their clever use of IVR.  Typically, larger taxi companies buy the IVR product as they grow but Warley Cars adopted a different strategy from the start.
IVR allows regular customers to book jobs without having to speak to an operator, or tying up valuable call centre staff.

Cordic's system blows the rest to pieces! The 24/7 support is great, I never get stuck because I have Cordic on the other end of a phone when I need them

Darren believes that IVR has played a huge role in the growth of the company " IVR is a godsend for me- it means that missed calls are being picked up now and it's cheaper than employing another operator.  It allows me to get out of the office and focus on growing the business, knowing that calls are being picked up. IVR takes the pressure off". Warley Cars has seen an increase of 1,000 bookings per month since installing Cordic's system, with a large proportion of these being handled by intelligent IVR.

"Cordic's system blows the rest to pieces! The 24/7 support is great, I never get stuck because I have Cordic on the other end of a phone when I need them".

Cordic's IVR solution enables the automatic handling of between 25-50% of a taxi companies workload. Click here to get in touch with our sales team to find out more.

 

Profile from Private Hire & Taxi Monthly, www.phtm.co.uk

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