Customer Training

The Cordic Training team has in-depth knowledge and experience of the system and the way Taxi and Private Hire companies operate. Training takes place at our purpose built training facilities at Cordic Headquarters and at your office.

In house training at our Cambridge Headquarters is organised for our customers' benefit and is an essential component when it comes to a successful Go Live day for your new Cordic system.

We understand the investment you have made in purchasing a Cordic system, and we are dedicated to ensuring that you get the most out of it. Every Cordic installation is therefore accompanied by a comprehensive training package, the aim of which is to ensure that you’re familiar with your new system before it “goes live”.

The training sessions cover the following areas of the cPAQ system, a brief outline of what is covered is detailed below:

Administrator Training takes place in a workshop setting in Cambridge using your own system, personalised to your requirements.  At the end of the course you’ll have taken a huge step towards having your system set up

• Overview of Admin Program             
• Setting up Operators
• Driver and Vehicle setup
• Accounts and Pricing
  1. Users
  2. References
  3. Job Types
  4. Charges  
  5. Tariffs
  6. Matrices
  7. Formulas
• Queues and dispatch setup.
• Shortcuts and Special Addresses                                                       
• System Parameters  

Operator and Controller Training takes place on your site, tailored to the needs of your staff.  The training is carried out using your system, using typical jobs that you’d book as examples.

• Using the Operator program to book and despatch jobs
• General Job Booking
• Specialist Job Booking                            
• Responding to customer queries
• Despatching jobs manually
• Best Practices
  
• Practical session

Billing Training. This flexible training takes place online with our experienced billing trainers. Normally timed to coincide with your first statement and invoice run after your system goes live we use the live data in your system to guide you through the simple billing process.

• Verifying Jobs and adjusting charges
• Driver Charges
• Driver Statements
• Logging driver payments
• Creating and updating invoices
• Logging account payments
• The ledger
• Emailing, printing and exporting.
                                    

To find out how Cordic can help your business advance using our leading-edge technology contact us today: sales@cordic.com or call us on 01954 233233

 

	Read about Booking and Despatch methods
	Read about the Driver Benefits
	Read about the Accounts Package